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Original topic:

un65mu6300fxza error code 2014506-1 during firmware update

(Topic created: 02-18-2024 01:11 PM)
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Kryptik
Asteroid
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LED and OLED TVs

my tv has been updated to firmware 14000.3 it checks for updates every time i turn it on and auto updates are not set to automatic. Samsung plus was not working (it was hacked and a bunch of tvs got the fake firmware) and tech support told me to do a reset and now i cant accept terms and conditions. i searched on Samsung for firmware to see if there was a fix but only shows 

  • ver 1310.1   1228.8 MB  Jun 29. 2022  All OS  MULTI LANGUAGE

 

https://www.samsung.com/ca/support/model/UN65MU6300FXZC/ 

my tv was working fine until this, I'm not going out of my pocket to ship my tv or drive 200 miles to a service center. this issue need to be fixed, I've been without a tv for 2+ months. I pay for internet and streaming services to watch tv I'm not being compensated or my issue resolved.

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JBTechfanatic
Black Hole
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LED and OLED TVs
What way are you setting up your TV? With remote or Phone?
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Kryptik
Asteroid
Options
LED and OLED TVs

remote from tv, i cant connect with phone and i don't have the app to try that way for android.

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JBTechfanatic
Black Hole
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LED and OLED TVs
So, I recommend using your phone in this situation. Use Samsung SmartThings for setup. The phone needs to be connected to Wi-Fi. Samsung SmartThings needs all permissions granted and location turned on during setup. Your TV will then connect to the Wi-Fi that your phone is connected to. This should alleviate the issue you are experiencing.
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Kryptik
Asteroid
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LED and OLED TVs
Ok I'll try that. I got a couple of errors trying to get the TV on my Samsung account. Server busy and some other issue but going to try later this evening.
Kryptik
Asteroid
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LED and OLED TVs
Still unable to connect with smart things.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you so much for reaching out. I completely understand your concerns about not being able to connect to smart things. I recommend calling to speak with our Smart Things department at 1-800- Samsung. Or going to our smart things community using the link below: https://community.smartthings.com/