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Can't update Samsung Odyssey G9 Firmware

(Topic created: 01-06-2021 01:22 PM)
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Heartsbane
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Monitors and Memory

I've tried following the instructions provided to update the monitor hardware, and can't figure out what I'm doing wrong. 

 

Monitor Model: LC49G95TSSNXZA

Current Software Version: M-T9549GGAA-1005.4

 

I downloaded the latest firmware and unzipped it. There's one file, named: M-T9549GGAA-1008.1[205C].img

 

I tried two different USB Flash Drives, one 2GB and one 32GB. I did a fresh format on both to ensure they were formatted to FAT32.

 

I copied the file to the USB flash drive and plugged it into the SERVICE USB port on the monitor.

 

I went to Support >> Software Update - I get the following message: No update files found on your USB device. (File Name: M-T9549GGAA-****.*)

 

I tried plugging into the other USB port on the monitor and it gives this message: No USB devices detected. Please check and try again. 

 

So I'm pretty sure I had it plugged into the SERVICE USB port to start with, it's just not recognizing the update file.

 

I tried renaming the file and trying again. I tried all of the following filenames:

  - M-T9549GGAA-1008.1[205C].bin (per PDF instructions)

  - M-T9549GGAA-1008.img

  - M-T9549GGAA-1008.bin

 

Same message (no update files found) every time. 

 

What the heck?!? It can't be this hard to update the firmware on this monitor!

12 Replies
Heartsbane
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Monitors and Memory

If it helps, I downloaded the file from this URL: https://www.samsung.com/us/support/owners/product/odyssey-gaming-monitor-g9-series

 

Upgrade File(USB type)
  • Version 1008.1
    NOV 19,2020
    1.56 MB
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usergvhSc0ZSLw
Asteroid
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I had the same problem with the G9 C49G97T. I had 2 recent usb thumbdrives that didn't work.

 

Per the instructions from SamsungLou below, I found an older 16gb microcenter brand thumbdrive (usb 3.0 or older). Formatted to Fat32, and I was able to update firmware 1008 with this thumbdrive. I'm able to see my desktop at 5120x1440 @240hz now.

userYS9KxoO5TA
Constellation
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Monitors and Memory

I have the same problem :(. I only have a different model number: LC49G95TSSUXEN
I'm close to send this product back as the text are very blurry compared to my main laptop view. I hope to get that sorted with the firmware update.
Do you also have this issue?

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Ladigo
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can't accept the terms of agreement when I get get to it
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userJc54QtVtEo
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I am having the same issues can't find good instructions any place maybe is my USB stick 

 

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Anonymous
Not applicable
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The software update procedure is detailed on page 36 of your User Guide. Be certain to disconnect all cables from the monitor before running the update.

 

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userZoR4PO26ad
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Monitors and Memory

Same problem, I have disconnected all cables, tried both ports, formated my USB many times fat32, followed exact guide instructions and still CANNOT UPDATE,

 

I have firmware version 1006.2 which I updated from stock before using the same persuade so I don't know why its not working this time, please help.

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userFdmll50J3C
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Samsung fix ur stuff man...

Bojo3210
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Im not sure if you figured it out yet, but I did have a similar issue. I tried eveything you did with 2 different thumb drives, then gave up for a bit. I tried taking another crack at it. I tried a third thumb drive for the heck of it and it worked. I tried the other ones I had tried previously used to see if something changed or if I did something wrong. Nope, it was just an incompatibility with those thumb drives appearently. The one that worked was a Kingston Data Travler 16Gb. I dont think the capacity was the issue, but I dont know why that one works. So just in case youre still dealing with that.