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Original topic:

Fixed black dot in my display

(Topic created: 06-29-2023 08:40 AM)
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AhmadHassanBakr
Constellation
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Monitors and Memory

Hi,

I have just purchased an Odyssey G7 32". I notice a fixed black dot on the screen. My firmware is latest, and I tried resetting the monitor to factory settings. The dot is visible in the self diagnosis green screen.

Software version is M-TG700CCAA-1016.1

Model is LC32G75TQSMXUE

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @LongHiker is correct taking this back for an exchange as soon as possible will be recommended. 

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LongHiker
Legendary Samsung Care Ambassador
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Monitors and Memory

@AhmadHassanBakr If you just purchased it, probably the wise thing to do is return it for another one. 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @LongHiker is correct taking this back for an exchange as soon as possible will be recommended. 

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