Fixed black dot in my display

[AhmadHassanBakr]

Hi,

I have just purchased an Odyssey G7 32". I notice a fixed black dot on the screen. My firmware is latest, and I tried resetting the monitor to factory settings. The dot is visible in the self diagnosis green screen.

Software version is M-TG700CCAA-1016.1

Model is LC32G75TQSMXUE

[LongHiker]

@AhmadHassanBakr If you just purchased it, probably the wise thing to do is return it for another one. 

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @LongHiker is correct taking this back for an exchange as soon as possible will be recommended.