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user7EWKlTyMwE
Astronaut

Magician does not recognize 860 EVO 4TB drives

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I have multiple Samsung V-NAND SSD 860 EVO SATA 6 Gb/s drives.

 

I need to upgrade the firmware on them and Magician does not recognize the drive.

Im using a windows 10 64b system to try and access.

 

Also, the system shows it as a 2 TB drive under the data on the drive.   

 

Thanks for looking.

 

M

1 SOLUTION

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userJx1wQ88HVx
Astronaut

Re: Magician does not recognize 860 EVO 4TB drives

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I had the same problem. In the box with the SSD it says to download Samsung Magician however it turns out this software only works if both drives connected through an internal SATA connection, if you're using USB it will not recognize. After a lot of trial and error I finally found out that the correct software to use is Samsung Data Migration which can be found at samsung.com/samsungssd or https://www.samsung.com/semiconductor/minisite/ssd/download/overview/ then go to "Download Tools & Software" click on it and you'll see a spot to download "Data Migration" install and you're all set. I went from a 1TB HDD to a 500GB SSD and it resized partitions automatically when it finished I took out the old HDD and put in the SSD and stared the computer with no issues.

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17 REPLIES 17
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Anonymous
Not applicable

Re: Magician does not recognize 860 EVO 4TB drives

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Hi user7EWKlTyMwE,

 

What version of the Samsung Magician software are you using? Does your system have internet access?

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47Cosmos
Cosmic Ray

Re: Magician does not recognize 860 EVO 4TB drives

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Pretty sure he has internet connection, that's why he can post on samsung forum.
Please show us the pictures of Magician, System infomation, Disk Management, ...
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VTHackMac
Constellation

Re: Magician does not recognize 860 EVO 4TB drives

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I have similar issues.  Just purchased a 860 EVO 1T.  Download site appears to be down or unreachable.  Anyway, I have multiple older 850 EVO drives.  I have the Magician ver 5.2 and with the 860 EVO, software indicates the drive is not supported.

https://drive.google.com/file/d/1gsmalPxpwRFuqfT1PRSiaSUzgZN3eaRR/view?usp=sharing

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Anonymous
Not applicable

Re: Magician does not recognize 860 EVO 4TB drives

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Hi VTHackMac,

 

What mode is your system BIOS in? For example, IDE, RAID and etc.

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userBGiVAPWnlj
Constellation

Re: Magician does not recognize 860 EVO 4TB drives

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Hi

I purchased a Samsung EVO 60 a few days ago to replace the HDD on my Asus laptop and so far have been very disappointed at not being able to open Samsung Miracle software to make the conversion. All I get is the dreaded “This drive is not supported”.

 

My laptop is:                                       Asus X550LA

BIOS:                                                     506 (latest update carried out today as a possible remedy)

SATA Mode Selection                       [AHCI]

Device Type:                                        Hard Disk

Model Name:                                       ST500LT012-1DG142

Processor:                                             Intel (R) Core ™ i5-4200U.CPU @ 1.6 GHz 2.30 GHz

Installed Memory (RAM):                 12.00 GB

 

This problem seems to travel on through different models and generations of Samsung SSD products together with the “Miracle” software (v. 5.0.2.1610) and seems to have many people affected.

 

Can anyone, especially from Samsung, shine a light on how to proceed from here and if and what is being done about the problem?

 

Thanks for any response.

 

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Anonymous
Not applicable

Re: Magician does not recognize 860 EVO 4TB drives

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Hi userBGiVAPWnlj,

 

Are you trying to install the drive for the first time? Are you attempting to clone your original HDD? How do you have the new SSD connected?

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userBGiVAPWnlj
Constellation

Re: Magician does not recognize 860 EVO 4TB drives

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Hi, weekend so back on the case. Yes I’m trying to install for the first time and attempting to clone the existing HDD. I have the new SSD placed in a Samsung 2.5” external enclosure Model F2 and plugged into a laptop USB socket (have tried both USB2 and USB3). Before todays attempt I updated all the drivers in the laptop in case that was an issue. I also tried using the Magician software on another laptop and am getting the same result. The drop down at top left of screen shows SSD 860 EVO 500G and the ST500LT012-1DG142 HDD. Under Interface it says Unable to detect. I have tried with firewall and anti-virus programs disabled and now am completely out of ideas! Can you offer any further ideas? Thanks

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userkFbQOC6ZB7
Constellation

Re: Magician does not recognize 860 EVO 4TB drives

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Just encountered the same problem in the same scenario as userBGiVAPWnlj .

I cloned and replaced an OEM 256G M.2 NVME SSD with a new 970 EVO 1TB M2. NVME SSD. Windows 10 boots fine, and recognizes the 970 EVO in the Device Manager, where it identifies a Windows default driver for the device.

When attempt to install the Samsung_NVM_Express_Driver_3.0 I get the error "Samsung NVM Express Device is not connected." Magician identifies the drive as "Samsung SSD 970", but says "This drive is not supported."

Based on other research I found that the BIOS was set to RAID. I changed it to AHCI but then Windows would not boot and went into repeated reboot cycle. Changed BIOS back to RAID and things booted up again. (writing from the computer in question now).

Any ideas?
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userBGiVAPWnlj
Constellation

Re: Magician does not recognize 860 EVO 4TB drives

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I have since downloaded Magician 4.9.7 as it seems to have been free of “This drive is not supported” stuff.

 

In Section 1 it registers my 860 EVO against Drive Information, Serial No.:  UNKNOWN, Firmware: B, Capacity:  465.76 GB, Drive Health Status:  N/A, Total Bytes Written:  N?A.

 

In Section 2 under AHCI Mode:  N/A,  Information is available only for Samsung Brand SSD’s,  both SATA Interface and OS Optimization headings have the same as for AHCI Mode.

 

I am beginning to think that maybe my 860 EVO is a dud. Is there any way of testing it to confirm?

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