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ā02-07-2024 12:11 PM (Last edited ā02-07-2024 05:03 PM by SamsungCaleb ) in
Monitors and MemoryThe Samsung website says there's a 1503.8 firmware update for the Odyssey Ark Gen 2. I tried downloading to a USB drive and doing the update manually and the monitor either won't accept it or see it. Also, there's actually two firmware images when you download it.
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ā02-24-2024 02:32 PM in
Monitors and MemoryHi. i also bought the ark 2023 last week. Same problem here. The firmware downloaded and unzipped on the usb stick (fat32) is found on the usb stick by the samsung Ark 2 but the response is something like, no newer firmware found. I have another samsung smart tv also released in 2023, did a firmware update a few months ago on that TV with the same USB Stick (fat32) and it worked like a charm.
I now have on the Ark 2023 version 1007 firmware (guess from the factory) pre-installed. The downloaded version is or should be version 1503.8. Or is the zip file misplaced or has it the wrong name?
I just dont get it. Its indeed from 7th of august 2023. Maybe it is just version 1007 but has it a wrong file of zip file name. Maybe i will sent an email to samsung support.
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ā03-01-2024 03:43 PM in
Monitors and MemoryHi, I contacted samsung support about this topic via their whatsapp account. They asked for the product code and the serial number. I gave them that information via whatsapp. The support said, the issue with the firmware will be addressed and a product specialist will be informed.
Since then its radio silence on the whatsapp. No response about this issue or any information from the product specialist. Such a bs story. It has been day's now but no one is responding. You pay 3000 euro for a monitor and the support is zero.