cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Odyssey G7 black screen issue

JUMP TO SOLUTION

I have had this monitor for 4 days and from yesterday every now and then the screen will go black. The first time this happened I was playing Minecraft. The on screen display would not show up and windows display settings didn't help so my solution was to restart my pc. Then the same happened around 20 minutes later, i was also on Minecraft then. That time i found that if i held the power button on the bottom of the monitor for 5-6 seconds it eventually got the image back (it is still on because you can see from side angles it looks blueish and after holding the power button for a bit it goes to a deeper shade of black before switching back on again).


After the second time the same issue persisted and occured around 10 times with 1 minute intervals then stopped. I continued playing minecraft then went to csgo for a few hours and everything was fine. Later on yesterday i went back to minecraft where the issue came back, occuring around 6-7 times with short intervals then it stopped. Earlier today the same thing happened while on youtube a few times.

I'm not quite sure whats going on as it seems to come in waves then stops for a quite a few hours. Maybe it's just a loss of the video signal, the way the cables are designed to go through the tiny hole in the plate covering the IO isn't very good. Maybe its an overheating issue, i don't know.

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110725/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.

View solution in original post

Reply
Loading...
5 REPLIES 5
Highlighted
Samsung Moderator
Samsung Moderator

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

I'm sorry to hear that, if this is occurring after power cycling and make sure to try different HDMI or DP cables, and also making sure the firmware is updated on the moniter and the GPU you are using, I would recommend taking this back for and exchange.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

I (and everyone I know with this monitor) are having the same issue. It has become more and more frequent. I've reached out to support and no reponse. Is it even possible to exchange this monitor for a new one given the supply constraints? Is it back in stock even? THanks!-j s

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110725/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

This exact same thing has been happening with me too. doesnt matter if i have adaptive sync on or off. my screen will go black for a couple seconds and then come back. I thought I got a bad monitor so I returned my first one, and my second one is doing the same thing, just not as often. I have the most updated drivers nvidia 451.85 hotfix and monitor firmare version 1006. I am giving it another week before I return it, going to see if nvidia somehow comes out with another driver update to fix this issue. this monitor would be perfect if it didnt black screen. I tried different cables and used mulitple display ports and still same issue. This makes me sad. I really dont want return it but I just might have to return this second monitor.

Reply
Loading...
Highlighted
Astronaut

Re: Odyssey G7 black screen issue

JUMP TO SOLUTION

I have the exact same problem: got my monitor on Tuesday, and on Thursday after a 3 hours gamining session I was browsing on windows and it went black.

I powered it off/on, screen ok for 30 seconds, then goes black again. Maybe it's too hot... anyway it's really bad.

I can replace it, but seeing the other guy saying this also happened for his 2nd monitor, and seeing flickering (only when loading a BFV map, never in game actually), and seeing that image quality is less nice than my old IPS 144hz 1440p Acer XB270HU makes me think I will wait for the new IPS models...

 

Too bad because I kinda liked the curve and responsivness of this screen. 

Reply
Loading...