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Odyssey G7 black screen issue

(Topic created: 04-21-2021 12:17 AM)
usera0UxRm6XNK
Constellation
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Monitors and Memory

I have had this monitor for 4 days and from yesterday every now and then the screen will go black. The first time this happened I was playing Minecraft. The on screen display would not show up and windows display settings didn't help so my solution was to restart my pc. Then the same happened around 20 minutes later, i was also on Minecraft then. That time i found that if i held the power button on the bottom of the monitor for 5-6 seconds it eventually got the image back (it is still on because you can see from side angles it looks blueish and after holding the power button for a bit it goes to a deeper shade of black before switching back on again).


After the second time the same issue persisted and occured around 10 times with 1 minute intervals then stopped. I continued playing minecraft then went to csgo for a few hours and everything was fine. Later on yesterday i went back to minecraft where the issue came back, occuring around 6-7 times with short intervals then it stopped. Earlier today the same thing happened while on youtube a few times.

I'm not quite sure whats going on as it seems to come in waves then stops for a quite a few hours. Maybe it's just a loss of the video signal, the way the cables are designed to go through the tiny hole in the plate covering the IO isn't very good. Maybe its an overheating issue, i don't know.

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SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

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useruTwPVG88wi
Asteroid
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Monitors and Memory

so i see a lot people complaining about blackscreens on samsung g7 or g9 but when the firmware update to fix this is gonna get release. I already saw on samsung Europe that a guy has firmware 1010.3 ,and he said that finally fix the black screens. he got the firmware update after sending his monitor for repair and all they did to the monitor was to apply and update why this is taking so long to release the update to the community that owns the monitors to finally fix the black screens.

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