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Odyssey Neo G9 57" Display Artifact Issue

(Topic created: 06-16-2024 04:11 PM)
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Eric G - 101
Constellation
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Monitors and Memory

Video Link: https://youtu.be/oePzIGr25lg?si=wkeZjt1ie7n6xdob 

Ok, so here is the situation with my Samsung 57” Odyssey Neo.  Since I got it last October it has been intermittently displaying artifacts (see the video) on the screen.

 

  • It does not happen every time I boot, it happens occasionally, but much more frequently when using display port to connect than HDMI
  • It does not ever seem to happen in the middle of a session, it is either happens quite soon after booting or not at all
  • At first, I thought it was my video card/cable but I have tried about 5 different cables (3 HDMI and 2 display port – generally with the highest spec I can find on Amazon) and have used 2 entirely different systems (one running a 3080 and now a 7900xtx) and the problem eventually shows up again
  • Unplugging and then plugging the video cable in from the computer seems to solve the problem for a given session
  • The problem seems to occur at all refresh rates 60, 120 and 240, but switching refresh rates on the monitor while it is happening seems to make it go away
  • I am running the current firmware 1005.3
  • Samsung sent out a technician who saw the problem and replaced the main board and then when that did not solve the problem replaced the screen but neither change has fixed the issue

I am at a loss as to what could be causing the problem but any insights anyone could provide would be greatly appreciated.

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! Please feel free to send us a private message with your full model and serial number and the info below so that we may look into this further. You can also provide any transaction numbers you may have also!

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

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3 Replies
Diaboyos
Honored Contributor
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Monitors and Memory
You need to tell them you want a replacement if they've already tried to repair it twice and it still does this.
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Eric G - 101
Constellation
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Thanks, I will likely try to do this tomorrow.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! Please feel free to send us a private message with your full model and serial number and the info below so that we may look into this further. You can also provide any transaction numbers you may have also!

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address: