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Odyssey neo g9 screen flicker

(Topic created: a month ago)
Kernoll
Astronaut
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Monitors and Memory

I just got an odyssey neo g9 and can't get rid of the screen flicker. It is model LS49AG952NNXZA, serial number <Hidden> and software version M-A949GGPA-1005.0.

My email address (I can't figure out how to add this to my account) is <Hidden>.

I got it 3 weeks ago but my computer was broken so I just today got it to work at all. I can only get it to work with Windows 10 HDR ON.

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SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this:

https://www.samsung.com/us/support/troubleshooting/TSG01110725/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
Monitors and Memory

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this:

https://www.samsung.com/us/support/troubleshooting/TSG01110725/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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