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Samsung Odyssey G5 27" Monitor Screen is falling off of frame

(Topic created: 06-26-2022 12:57 PM)
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Samsung_9yQ9pyK
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Monitors and Memory

Good Day.

I just bought a brand new Samsung Odyssey G5 27" Monitor around 6 months ago and noticed that after 3 months of use a white light was coming from the top of my monitor. I didnt mind it at first because it was little like a quarter of an inch but fast forward 6 months (present day today) its now at least 14" long, I tried to tape it back to prevent it from getting bigger but its getting bigger by the week. 

Does this happened to anybody else? Is there a way to fix it? 

Help. 😞

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Solution
Samsung_Moderator
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Monitors and Memory

Hello! I understand how this can be frustrating with your monitor's screen falling. Since this is occurring this is something that will require service. Please send me a private message with your full model and serial number, and the following information: 

 

Place of purchase:

Copy of Purchase Receipt:

First and Last Name:

Physical Street Address:

City, State, and Zip Code:

Home phone number:

Alternate phone number:    

Email address:

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location