Hello, I'm experiencing an issue with my Neo G9 57 inch
Every single time upon windows start up, I have to turn the monitor on and off a couple of times before the windows detects it. I have now attached a second monitor, and went through system manager, and The G9 is not present... although is turned on. I press Win key + P to trigger some sort of detection and still nothing. It takes many attempts for the monitor to finally be recognized by windows 11.
This is the only monitor ever to made me go through this... and I have had plenty.
is there a solution to this? I have tried different display ports, ( I have 3 ) I have tried different DP cables. I have tried going to some of the monitor settings. and still nothing.
It always just says no input detected and goes to sleep.
I'm sincerely considering returning the monitor for the simple cause of having to spent so much time to set this up every single time I turn the PC on...
Hello @xleo989x! Thank you for reaching out! I would also recommend trying HDMI to see if this still occurs. Also, are you using this monitor with a laptop? Or a desktop? I'd like to know if you're using a dedicated GPU or integrated graphics off a CPU since you're using an ultra-wide. There can be hardware limitations depending on what you are using. Depending on the hardware you are using I would also suggest looking at the specifications of them to see what resolutions they support. If none of this helps then service would be recommended. Depending on when this was purchased you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello @xleo989x! Thank you for reaching out! I would also recommend trying HDMI to see if this still occurs. Also, are you using this monitor with a laptop? Or a desktop? I'd like to know if you're using a dedicated GPU or integrated graphics off a CPU since you're using an ultra-wide. There can be hardware limitations depending on what you are using. Depending on the hardware you are using I would also suggest looking at the specifications of them to see what resolutions they support. If none of this helps then service would be recommended. Depending on when this was purchased you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
