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Original topic:

Unable to accept Terms and conditions

(Topic created: 01-23-2021 07:27 AM)
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beanlee999
Constellation
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Monitors and Memory

Hi,

 

Just bought and shipped the M5 S27AM500NN model of Smart Monitor from USA to Singapore.

 

Am unable to accept the terms and conditions due "Network Interference occurred"

 

Anyone knows what is this and how can I fix this.

 

Thank you!IMG_6270.jpeg

1 Solution


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Solution
Anonymous
Not applicable
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Monitors and Memory

Unfortunately, the television is looking for a USA IP address. Due to its location, smart functionality will not work.

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Solution
Anonymous
Not applicable
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Monitors and Memory

Unfortunately, the television is looking for a USA IP address. Due to its location, smart functionality will not work.

userFjpqt63dtv
Astronaut
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Monitors and Memory

So how do we fix this?  I live in Canada and bought this monitor specifically for its smart features.

I overpaid if I can't get this working. 

This is not a solution, this is a reason for the error - but not a solution.

Please provide a SOLUTION.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware, to which we do not have access. If you purchased your device outside of the US, please visit the link below for support in your area. 

https://www.samsung.com/us/common/visitcountrysite.html

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userei5rjX1UfT
Astronaut
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Monitors and Memory

Im getting this but am in the us so what do i do then. 

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