Original topic:

m7 Smart Monitor not playing sound from MacBook over usb-c connection

(Topic created: 08-22-2021 06:33 PM)
usertMPTAnVIrD
Constellation
Options
Monitors and Memory

My MacBook displays and charges over the usb-c port on the display and detects the monitor in the audio settings, however I cannot get it to actually play audio when connected via usb-c. When connecting via HDMI audio is functional for my Mac and other devices but I cannot seem to get audio to work when connected to usb-c even after messing around with all of the device settings .

6 Replies
userQmOALC8QjW
Astronaut
Options
Monitors and Memory

Samsung could you please investigate into this issue. 

Thank you

user3Ks91aetp0
Astronaut
Options
Monitors and Memory

I have the same problem. When connect M7 Monitor to my MacBook Pro 16 with USB-C 3.1 gen.2 cable, the monitor doesn't play sound. Another problem is when connect the USB-C  cable Macbook sends signal after 1 or minutes. 

user3Ks91aetp0
Astronaut
Options
Monitors and Memory

Hi, have u found solution? thanks

SamsungLou
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

Good afternoon, everyone. There are a few things I am asking you to check.

 

If you have not already done so, please update to the latest software v.1101.0, available here:  DOWNLOAD LINK

Try using a different USB-C cable. When connecting the cable the first time, power down the Mac. (Apple likes it this way, don't know why)

Check the sound settings on the Mac to see if the monitor is recognized as an available audio device.

Connect a different device to the port to see if audio is presented to the monitor.

 

If you still have issues after trying these steps, please provide the following information.

 

Model Number:

Software Version:

Mac Product:

Mac OS Version:

 

This issue is being reported over the Mac forums with several different monitor models, so I also suggest posting this information with Apple as well.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userybEGJNSaCe
Constellation
Options
Monitors and Memory

Same issue here - would also appreciate a solution!

0 Likes
uservDzzILijjl
Astronaut
Options
Monitors and Memory

To fix the sound, try adjusting macOS "Audio MIDI Setup" app. Apple should have put these settings in System Preferences.

 

Hope this helps.

0 Likes