cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

Facing the same issue but it also heating 

Format the mobile but it will showing the same color and heating issue 

 

I need to off  the screen every minute 

Reply
Loading...
Highlighted
Constellation

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

Same thing happens to me, and started right after last update. I've noticed though that it only happens when it heats up (which started happening also after the update). If I turn the screen off then it goes back to normal; then I turn it on again, and after a little while (usually after opening an app or video) it happens again.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

I would like to look into this for you. Lets look into a couple of things first.

Does your phone get hot to the touch?

Does the lines show in just certain apps?

Does it perform the same way in safe mode?

Have you tried clearing the cache partition on your phone?

Reply
Loading...
Highlighted
Cosmic Ray

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

Hello ,

 

I have been seeing the green/yello screen issue on my phone since the recent Software upgrade has happened in the month of March 2020. SInce I had lot of data to be backed up I did not reset the phone till date.

 

I tired all the below options

 

Does your phone get hot to the touch? Did not notice the phone getting hot to the touch..

Does the lines show in just certain apps? I do not see lines , but GreenishYellow color on the entire screen . If I lock the phone for some time and unlock the discoloring goes away. The discoloring happens across the entire phone screens and apps.

Does it perform the same way in safe mode? Yes,

Have you tried clearing the cache partition on your phone? Yes,

 

I did a factory reset today. After the reset was complete, in the initial screen where the phone asks to select the language the same discoloring of screen happened again. Looks like the recent update that samsung pushed has a bug. Kindle let me know when samsung is planning to fix this bug.

Reply
Loading...
Highlighted
Constellation

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

@SamsungQue wrote:

I would like to look into this for you. Lets look into a couple of things first.

Does your phone get hot to the touch?

Does the lines show in just certain apps?

Does it perform the same way in safe mode?

Have you tried clearing the cache partition on your phone?


Hi,

Does your phone get hot to the touch? YES, it oftenly does, and the screen problem only happens when it does.



Does the lines show in just certain apps? NO, they show in every app, but it's usually opening one that triggers it.

 

Does it perform the same way in safe mode? I have been testing it in safe mode and doesn't seem to heat up enough to cause the problem. I will keep testing it in safe mode.

 

Have you tried clearing the cache partition on your phone? YES, nothing changed.

 

Thanks.

Reply
Loading...
Highlighted
Asteroid

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

Hi, now that you mention it. Looks to be the same behavior. The phone heats up and  after turning off the screen and get a lower temperature it gets back the normal operation of the screen.

 

I would like to look into this for you. Lets look into a couple of things first.

+ Does your phone get hot to the touch? 

   Ans: yes, some times I can feel high temp on the phone. 

+ Does the lines show in just certain apps?

   Ans: No,  it happens no matter the app I am using. Some times the screen just gets the greenish /yellowish color and some times it  includes the horizontal lines. 

+ Does it perform the same way in safe mode?

   Ans: yes

+ Have you tried clearing the cache partition on your phone?

  Ans: yes, two times. 

 

Would like to know how can I remove the last security update or go back to Andorid 9?

Reply
Loading...
Highlighted
Cosmic Ray

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

Same problem here bro..please advise for the solution

Reply
Loading...
Highlighted
Constellation

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

I got the same problem today and I found out that if you lower your brightness on your phone then the lines won't appear 

However,increasing the brightness will bring back the lines 

Reply
Loading...
Highlighted
Asteroid

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

This is the same issue I just posted about and it is not helping even after reset. Did you have any luck going back to android Pie? Or you want me to try in case this has still not been fixed for you?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Note 9 screen shows horizontal lines on the screen after security update this morning.

JUMP TO SOLUTION

At this time, there is not an authorized way to revert system software.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...