Hi All, just wanted to post a possible solution for the black screen issue because I've trawled google and threads to try to fix.
I was just watching YouTube when the screen went black. I could hear it was responsive and still vibrated but screen was completely black. Tried the reset with volume down and power several times and the battery "massage" technique lol on YouTube. A bit devastated because phone was only 6 months old and I didn't back it up. Can't do smart switch or connect to PC.
The issue was solved by letting the battery completely drain and recharged it. Was delighted to wake up to my alarm ringing and I could see it on the screen!
If these steps do not help, repairs would be recommended. You are welcome to call 1-800-726-7864 for ship-in repair options, or you're welcome to use the following link: https://www.samsung.com/us/support/service/
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