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Original topic:

White line through the center of the screen

(Topic created: 06-16-2023 10:48 PM)
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Darvv1n
Asteroid
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Note20

After the most recent June update my Note 20 has had serious screen issues. There is a white line down the center of the screen and in dark mode the screen has a strobe effect to it, which could put some one in a seizure.

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ItsJenn
Astronaut
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Note20
Replace a screen
ChaosSaber
Neutron Star
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Note20
Why?
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Note20
Hardware
Darvv1n
Asteroid
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Note20
It looks like this20230616_184319_1000007443_1686955404.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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