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Original topic:

Galaxy a71 5g fingerprint reader choppy and sometimes does not work

(Topic created on: 12/3/20 5:58 AM)
cnplkart
Asteroid
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The finger print reader is very choppy and many a times does not recognize on my new A71 5g t-mobile phone. Any suggestions folks 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Give these troubleshooting steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01200322/ If the fingerprint reader is still not functioning correctly, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
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Give these troubleshooting steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01200322/ If the fingerprint reader is still not functioning correctly, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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cnplkart
Asteroid
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@SamsungRei  did follow your suggested solution and did infact resolve a bit even though its not completely resolved. its atleast working to much of the liking and better than before. I think with a screen protector re-recognizing with finger print does infact minimize the issue quite  bit. thanks for the suggestions.

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maknot
Astronaut
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<edit> I'm having the same problem as u so what do I do about the audio devices which one did u select

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