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Unable to access secure folder in Samsung F23

(Topic created: 11-22-2023 08:02 AM)
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AKHIL GOEL
Astronaut
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Other Mobile Devices

I tried accesssing my secure folder for the first time and its asking pin which i guess is not set by me till date and even i can not reset it as no forgot options are coming there. I have setup my samsung account but using that is also not possible. Currently i am in need to use this feature of samsung but unable to use it. Need urgent help here. 

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LongHiker
Legendary Samsung Care Ambassador
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@AKHIL GOEL This is the discussion area for Samsung US products and services. Therefore the users here won't have experience with the F23. I suggest that you post in the discussion area for your geographical area. You can find that by visiting https://www.samsung.com/us/common/visitlocationsite/ 

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DanG92263
Honored Contributor
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Uninstall, then reinstall the app. This should clear the current password and allow you to reset it.

WARNING: All data in the folder will be lost. Please record your password in secure method. No one will be able to assist you in recovery of the password if it is forgotten.
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LongHiker
Legendary Samsung Care Ambassador
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Other Mobile Devices

@AKHIL GOEL This is the discussion area for Samsung US products and services. Therefore the users here won't have experience with the F23. I suggest that you post in the discussion area for your geographical area. You can find that by visiting https://www.samsung.com/us/common/visitlocationsite/