I have been having a lot of issues lately with my 65 in curved Samsung tv. The model is a UN65MU6500F and it was working fine until one day it did a strange reset and deleted all my apps. Since then my remote will constantly unpair from the tv. I would then repair my remote by pressing the return and the play/pause button and it would work for a little then unpair a few days later again. Now it stopped pairing and either says unavailable, or attempts to connect the keyboard and fails because it is not the keyboard.
I have tried to reset the tv by turning it off and unplugging it for a minute, taking out the batteries on the remote and power cycling it and neither helps.
I also got a remote for a different Samsung tv and it allows me to navigate the tv, but the whole tv seems off. It refuses to connect to the internet even though the internet is working fine and says it cannot connect to Samsung servers. I am at a loss of what to do now.
Do you have the unit plugged into a wall socket or surge protector? Please ensure that the unit is up to date as well. Lastly, you can try a factory reset of the device. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Do you have the unit plugged into a wall socket or surge protector? Please ensure that the unit is up to date as well. Lastly, you can try a factory reset of the device. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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