Black horizontal bars on Brand New QN95B - Please Help

[userwmg46WjmeA]

Hi everyone,

I have a brand new 85" QN95B tv.  I just turned it on for the first time and I am seeing two horizontal dark bars on the screen.  Does anyone know what this is?  Did I receive a defective product?

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[NPC1 · Accepted solution]

If it does it with every source then I would get it exchanged. Does it display a picture where the 2 bars are?

[GalaxyExploring]

I remember I got a 65" Samsung Curved 4K TV, and after about 30-40 days, a line appeared in it. Samsung tried to tell us, "Oh well, buy a new TV", but we pressed (because we were outside the store return). If you're within the return period from the merchant you got the TV from, I would save yourself the heartache and exchange for a new one. A tech had to come out and completely disassemble our TV to repair it

[Diaboyos]

If you just got it take it back and exchange it.