Original topic:

Freestyle 2nd gen connection

(Topic created: 09-17-2024 06:31 PM)
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Georgio
Asteroid
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Projectors & Other TVs

I connect my sound bar via Bluetooth. 

After five minutes the audio stops playing. 
It's still connected.
So I just press the settings button and audio comes back. 
Any help please. 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

I recommend letting a service technician have a look. If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello! @Georgio, Thank you for posting about this. I'll be more than delighted to assist with this issue. Try re-pairing the soundbar. Disconnect the soundbar from Bluetooth, unpair it, and then reconnect. Check for Bluetooth interference. Ensure there are no other devices nearby that could interfere with the Bluetooth signal. Update firmware. Ensure both the freestyle projector and the soundbar have the latest firmware updates.

 

Please let me know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Georgio
Asteroid
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Projectors & Other TVs
I've done that already and still have the same issue.
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SamsungTam
Samsung Moderator
Samsung Moderator
Options
Projectors & Other TVs

I recommend letting a service technician have a look. If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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