JUMP TO SOLUTION Solved

Original topic:

HELP WIFE GOT INTO EXPERT SETTINGS

(Topic created: 06-03-2024 04:41 PM)
1588 Views
Options
Projectors & Other TVs

Help wife went into expert mode trying to connect a sound bar now tv is going crazy remote won't work right only the power button and cuts on off by itself it's a 65 in UHD 4k

1 Solution


Accepted Solutions
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Projectors & Other TVs
You can try to use smartthings to access the menu see if the phone remote will work I would also suggest removing the batteries from the remote see if it's causing the issue also


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


View solution in context

5 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Projectors & Other TVs
I would would suggest resetting to factory default to reset what she might have changed.


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Options
Projectors & Other TVs

Can't get there with remote 

Options
Projectors & Other TVs

Remote will only turn tv on and off. But the tv is trying to open apps and pick channels 

Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Projectors & Other TVs
You can try to use smartthings to access the menu see if the phone remote will work I would also suggest removing the batteries from the remote see if it's causing the issue also


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Options
Projectors & Other TVs

Will try that.