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Original topic:

HELP WIFE GOT INTO EXPERT SETTINGS

(Topic created: 06-03-2024 04:41 PM)
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Help wife went into expert mode trying to connect a sound bar now tv is going crazy remote won't work right only the power button and cuts on off by itself it's a 65 in UHD 4k

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GaryB82
Epic Samsung Care Ambassador
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You can try to use smartthings to access the menu see if the phone remote will work I would also suggest removing the batteries from the remote see if it's causing the issue also


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GaryB82
Epic Samsung Care Ambassador
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I would would suggest resetting to factory default to reset what she might have changed.


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Can't get there with remote 

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Remote will only turn tv on and off. But the tv is trying to open apps and pick channels 

Solution
GaryB82
Epic Samsung Care Ambassador
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You can try to use smartthings to access the menu see if the phone remote will work I would also suggest removing the batteries from the remote see if it's causing the issue also


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Will try that.