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Original topic:

Highly disappointed streaming services not staying connected to WiFi

(Topic created: 05-21-2023 02:04 PM)
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Yankeesgirl78
Constellation
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Projectors & Other TVs

I purchased the UN50TU7000FXZA in December of 2021 the tv worked great when I had a cable provider and used their box. Now that I am using a streaming service the tv doesn’t stay connected to my Wi-Fi and the tv in the middle of watching something will freeze, have a buzzing sound and then turn off. My 12 year old Samsung tv still works great. Given that it’s highly doubtful Samsung will do anything about this, I be replacing it after a year and a half and will never purchase a Samsung tv again. 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hey! Thank you so much for trusting in the community. Without the streaming services doing what they are supposed to do, my children would drive me insane. Let's get this situated for you as soon as possible.

 

First, try an Ethernet cable to see if the issue occurs when hardwired to the internet.

 

I also have a troubleshooting article here you take a look at to get this fixed.

 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv

 

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hey! Thank you so much for trusting in the community. Without the streaming services doing what they are supposed to do, my children would drive me insane. Let's get this situated for you as soon as possible.

 

First, try an Ethernet cable to see if the issue occurs when hardwired to the internet.

 

I also have a troubleshooting article here you take a look at to get this fixed.

 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv

 

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location