I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
Have same problems as above, contacted Samsung HK and they replied....
With reference to your email, we see that your TV Netflix is not working
According to the official information, we suggest you can please follow the below steps to update TV's firmware version to 12xx 1. Format a USB device with selecting the system type as NTFS 2. Go to the official Samsung website (https://www.samsung.com/hk) 3. Search for the TV model then select Support 4. Connect the USB device to the TV then select Update Now in the menu (Menu>Support>Software Update>Update Now) 5. Reset SMART HUB after completing the update (Menu>Support>Self diagnosis>Reset Smart HUB) For enquiries, please contact 3698-4698 Yours sincerely, Samsung Electronics H.K. Co., Ltd.
Will try tonight as tried all other stuff on this forum to no avail.
I tried looking at that .hk site for firmware for my model which is UE55NU7100 but it will not find my model.
Got on to Samsung support and they said i need to update software through TV as the latest is 1153.3. and mine is on 1020.8 however when I look for updates my TV tells me I am on the latest one!!!
Do that - Im a IT-engineer and for years your site have been one of my go-to places.
Tell them about Samsung - let ppl. know about the lousy service and the issues we have with thier TV´s.
Netflix have been a problem on all their models all over the wold and Samsung have ignored us way to long - If you call customer they pretend they never have heard about that problem before and you are the only one in the world that have issues - they are sorry but they can´t help you - goodbye.
Do you post in forums like this notthing happens - you get ignored by Samsung - They have got the money from you and now you can p.. off.
Im done buying Samsung and if friends ask me what to buy (and they do ask me) I tell them not to buy Samsung - Tablet - Phones - TVs just don´t buy it.
Finally it worked! After days of trying everything, after unzipping to MacBook I copied the 'upgrade.msd' file directly to the USB and did above and it worked like a charm.
