My TV has no "audio" but it does have "sounds" when using voice guide and and the "sound effects" when changing channels, input etc. I have followed all trouble shooting guides, rebooted, cold start, uninstalled and reinstalled Blueray player, sound bar and firestick. While installing the firestick it briefly had audio and then stopped and keeps showing the spinning circle and message "we are adjusting picture quality for you to experience better UHD screen...) when accessing settings most settings are not available, sound test has no sound. Support chat had me repeat everything I had already done and not surprisingly got yhe same result...nothing.
Hi there, Thank you so much for posting about this. I can certainly understand the frustration of not having any sound on your TV. Since you have already been through all the troubleshooting steps in the following link, the next step would be service.
There are a few options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
