Original topic:

Samsung Smart TV Remote When Changing Live TV Channels goes to Samsung TV Plus

(Topic created: 03-27-2024 06:20 PM)
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Skefly
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My Samsung Smart TV Remote won’t Changing Live TV Channels it goes directly to Samsung TV Plus. I can change Volume on Live TV or enter the number of the Channel.

When using Channel up/down it just goes directly back to Samsung TV Plus, not the Live over air channels. 65” Samsung Smart TV purchased at of year 2023. 

The remote worked correctly when TV was purchased and over the last few months, anymore. I didn’t change anything to my knowledge.

2 Replies
Samsung_Moderator
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Hello! Thank you for reaching out! Just want to confirm does this occur with using the phone remote app within SmartThings? You can get this set up by using the following link: https://www.samsung.com/us/support/answer/ANS00083002/

BW-PDX
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I have the same problem. When I try to change channels in live TV, it switches me from Live TV to Samsung TV, which doesn't have my local news options. I just downloaded the Smart Things app that you recommended, but it does the same thing. The problem isn't fixed, and if I can't find a fix, I will be returning my Samsung TV to Costco
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