Original topic:

Samsung Smart tv U8000

(Topic created: 11-16-2023 04:23 PM)
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Crispy777
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Projectors & Other TVs
Occasionally I see the startup screen when I turn my tv off and back on? The screen says Smart TV by Tizen and then shows a house symbol. This doesn't happen every time. The Alexa button stops working when this happens. The only way I can get it to work again is to de-register the tv on Alexa and re-register. Does this sound normal?
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Samsung_Moderator
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Hello! Thank you for reaching out! That is strange that your TV is showing that and not working with alexa. I would recommend trying the information in the link below. 

https://www.samsung.com/us/support/answer/ANS00087622/

If this does not help then you may want to reach out to our smart things community also in the following link: https://community.smartthings.com

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! That is strange that your TV is showing that and not working with alexa. I would recommend trying the information in the link below. 

https://www.samsung.com/us/support/answer/ANS00087622/

If this does not help then you may want to reach out to our smart things community also in the following link: https://community.smartthings.com