When we try to launch Samsung TV Plus we receive the following message: There was a problem while trying to play the Samsung TV Plus channel. Check your network settings or try again later. It has not worked for several days.
We have unplugged the TV and plugged it back in. We have verified the network connection is good. We have reset the TV back to factory and it still does not work.
Samsung tv plus did not work although the channel guide worked. Solution! Don't turn off the tv and just unplug it for couple minutes. The channels got pictures back on.
I pressed and held the power button till a couple steps completed then i switched to a tvplus channel as i noticed the progress circle next to tvplus words in upper right corner and the channel came on. So far others work but havent checked every one.
After changing the dns code, spending hours on the phone with Samsung support and finally having a 3rd party visit referred by Samsung and spending 4 hours replacing boards, I've come to the conclusion it's the TV plus app, so I'll have spotty service until the problem is resolved in the app and upgraded... this really shows how within Samsung, one hand has entirely no communication with the other...
I'm also in the same situation. Tryed everything mentioned here (dns change, smart hub reset, soft turn off, disconnect the cable with tv on, disable ipv6) and still doesn't work!
Now is wait for a while and expect some upgrade in the TV Plus! 🥴
