Original topic:

Smart Tv and Disney + wont start

(Topic created: 11-22-2019 03:33 PM)
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userqCA0LtZICy
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Hello

i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. The network status of my internet is good along with the the network status of the Samsung Tv. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. I get an error 1017 when opening the Disney + app. 
I am wondering if there is a possible firewall or Att Broadband/Samsung  setting that is causing the Disney Plus connectivity issue. I did try changing the DNS to 8.8.8.8, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Please help. 

 

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user3rUePmAmDX
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Hi. I have a different problem with Disney Plus.  When I installed the app last month, picture was perfect but the sound was regular 2-channel stereo - no surround.  A couple of days ago, an update to the app dropped, and the sound is now in Dolby Digitial +.  But the picture has degraded signficantly.  Instead of 4K HDR, it's like old style VGA resolution!  I've waited minutes for it to improve on its own as it caches. Didn't help.  Then I reset the Smarthub and reinstalled the app.  Still didn't help.  Any suggestions?

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user3rUePmAmDX
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BTW, I have an NU8000.  Doesn't seem to have a cache clearing feature.  Just a Smarthub reset.

useraC3IFoRR5M
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You have to reset the app usage to get rid of the app. Then go redownload it. 

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user3rUePmAmDX
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Thank you. I actually restored the set to factory settings.  It fixed the problem.

user3yaCuYFkCx
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