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Original topic:

2022 Frame TV switching automatically from art to tv mode

(Topic created: 07-13-2023 07:30 AM)
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JOHNFISHER
Asteroid
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QLED and The Frame TVs

My 2022 Frame has started switching on its own from art mode to TV.

it says I have the current software 1503. Which is not even listed on Samsung’s support site under software updates.

Any ideas? Thank you

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userUi9F9dV3sg
Asteroid
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QLED and The Frame TVs

I have no source connected. I use the tv for Art mode alone. 

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QLED and The Frame TVs

Can I ask what your Art Mode Options are? (Sleep After, Motion Detector, Night Mode)

Just curious since I haven't seen the issue yet and would like to try out you guys' settings.

kwklog
Asteroid
Options
QLED and The Frame TVs

My settings are

Sleep after 15 minutes

Medium Motion Detector

Night Mode is On.   I just turned Night Mode Off to see if that helps. 

kwklog
Asteroid
Options
QLED and The Frame TVs

FYI, Turning night mode off did not help.  It still does it.

Gene81
Asteroid
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QLED and The Frame TVs

Mine are sleep after  15, high motion detector, night mode off. It doesn't seem to be triggered by motion because most of the time it turns itself on when I'm in another room. I only know because suddenly the Samsung TV Plus holiday channel starts blaring. 

asdf3
Constellation
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QLED and The Frame TVs

I don't think it matters - I did a full factory reset, and it is still happening. I imagine it's an update that came out - if you have auto-update running - I would turn it off; the update may not have been rolled out to your region or model yet - if you already have it off, congrats - you have avoided . For some reason when ever it switches to Samsung Plus TV it does it really loudly and has a very short cycle before you feel like you are being tortured by the same three news stories for days ... 

JOHNFISHER
Asteroid
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QLED and The Frame TVs
  • Same problem as everyone is having. I keep the volume all the way down, and when it switches out of art mode to Samsung Plus, there is no volume. At least this cuts down on the annoyance factor a bit, and doesn’t disturb everyone. I just switch it back to art mode. Not a real fix but at least I can at least still use the art mode.
Slapppy
Galaxy
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QLED and The Frame TVs

I basically have to keep The Frame Turned off for now. Which makes its purpose as a Frame TV a complete and absolute failure! The firmware has made this useless. Leaving it on FRAME mode doesn't stay on FRAM mode. It keeps exiting and switching to whatever is on HDMI or the Samsung TV Lifetime show. I have to keep putting it back to FRAME mode only to later see it switched back on its own. So just Turned it off!!!

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userNbzHhjAe7v
Asteroid
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QLED and The Frame TVs

Same as others have noted. This firmware has truly ruined the TV. It defeats the purpose of what the frame does. It no longer auto switches HDMI and gets hung up in art mode or on an input. Samsung NEEDS to let us roll back firmware. 

Rebelblake
Constellation
Options
QLED and The Frame TVs

I am having all the exact same issues and cannot find a solution myself. I have cable connected through hdmi and it will keep turning that back on from art mode randomly and sometimes within 1-2 minutes after I just switched it back to art mode. Maddening!!