Original topic:

65QN90A frame bent?

(Topic created: 09-28-2021 07:59 AM)
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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Just received my new 65qn90a and looking at it on top sideways I notice a bend in the center. Using a straight edge I can confirm a oh 1/4 inch bend in the frame.

Is this normal?
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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Thank you
So I am correct that there should not be a bend, I would think not.
I'll contact Amazon and get their take on this issue as I should be able to return/exchange.

If not I'll contact you.

Thanks again

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SamsungTam
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Hello! I do apologize for the inconvience this has caused. When did you recieved the tv? 


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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
I received the TV yesterday 9/27

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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
An attempt to show bend20210928_121520_31616.jpg
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SamsungTam
Samsung Moderator
Samsung Moderator
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Thank you for this picture, was this ordered from samsung.com directly? 


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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Purchased from Amazon

Next steps?

Thanks
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SamsungTam
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Samsung Moderator
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Thank you for confirming, honestly, repairs would be all that I can offer. Though I understand if you wouldn't want to go through with repairs on such a new TV. You may have options through Amazon for returns/replacements but you would need to speak with them directly for more information. If you are interested in looking into repairs, you can send me a PM here: http://bit.ly/2tCGnGK


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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Thank you
So I am correct that there should not be a bend, I would think not.
I'll contact Amazon and get their take on this issue as I should be able to return/exchange.

If not I'll contact you.

Thanks again
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SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

You're welcome! Yes, you're correct since you just recieved the unit it will be better to contact them. If you have any other questions or concerns contact us back. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Update to close this issue.
Amazon sending replacement TV by end of week. Fingers crossed.

Thanks
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