Original topic:

65QN90A frame bent?

(Topic created: 09-28-2021 09:16 AM)
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userPwX6sr7DsG
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QLED and The Frame TVs
Just received my new 65qn90a and looking at it on top sideways I notice a bend in the center. Using a straight edge I can confirm a oh 1/4 inch bend in the frame.

Is this normal?
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SamsungTam
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Hello! I do apologize for the inconvience this has caused. When did you recieved the tv? 


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userPwX6sr7DsG
Cosmic Ray
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I received the TV yesterday 9/27

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userPwX6sr7DsG
Cosmic Ray
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An attempt to show bend20210928_121520_31616.jpg
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SamsungTam
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Thank you for this picture, was this ordered from samsung.com directly? 


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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Purchased from Amazon

Next steps?

Thanks
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SamsungTam
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Thank you for confirming, honestly, repairs would be all that I can offer. Though I understand if you wouldn't want to go through with repairs on such a new TV. You may have options through Amazon for returns/replacements but you would need to speak with them directly for more information. If you are interested in looking into repairs, you can send me a PM here: http://bit.ly/2tCGnGK


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userPwX6sr7DsG
Cosmic Ray
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Thank you
So I am correct that there should not be a bend, I would think not.
I'll contact Amazon and get their take on this issue as I should be able to return/exchange.

If not I'll contact you.

Thanks again
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SamsungTam
Samsung Moderator
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You're welcome! Yes, you're correct since you just recieved the unit it will be better to contact them. If you have any other questions or concerns contact us back. 


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userPwX6sr7DsG
Cosmic Ray
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QLED and The Frame TVs
Update to close this issue.
Amazon sending replacement TV by end of week. Fingers crossed.

Thanks
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