65QN90A frame bent?

[userPwX6sr7DsG]

Just received my new 65qn90a and looking at it on top sideways I notice a bend in the center. Using a straight edge I can confirm a oh 1/4 inch bend in the frame.

Is this normal?

[SamsungTam]

Hello! I do apologize for the inconvience this has caused. When did you recieved the tv? 

[userPwX6sr7DsG]

I received the TV yesterday 9/27

[userPwX6sr7DsG]

An attempt to show bend

[SamsungTam]

Thank you for this picture, was this ordered from samsung.com directly? 

[userPwX6sr7DsG]

Purchased from Amazon

Next steps?

Thanks

[SamsungTam]

Thank you for confirming, honestly, repairs would be all that I can offer. Though I understand if you wouldn't want to go through with repairs on such a new TV. You may have options through Amazon for returns/replacements but you would need to speak with them directly for more information. If you are interested in looking into repairs, you can send me a PM here: http://bit.ly/2tCGnGK

[userPwX6sr7DsG · Accepted solution]

Thank you
So I am correct that there should not be a bend, I would think not.
I'll contact Amazon and get their take on this issue as I should be able to return/exchange.

If not I'll contact you.

Thanks again

[SamsungTam]

You're welcome! Yes, you're correct since you just recieved the unit it will be better to contact them. If you have any other questions or concerns contact us back. 

[userPwX6sr7DsG]

Update to close this issue.
Amazon sending replacement TV by end of week. Fingers crossed.

Thanks