Original topic:

App store disappeared from TV

(Topic created: yesterday)
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TwistedMental
Constellation
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QLED and The Frame TVs

The app store has disappeared from my TV. I can go into apps, but all it has is search and suggestions and editors choice. How do I bring back the store and categories?

10 Replies
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

That's a weird one @TwistedMental.  Could you provide the full model of the television?  Maybe we can help get things up and running?  Also, have you updated the software on the television by any chance?  

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TwistedMental
Constellation
Options
QLED and The Frame TVs
QN65Q90TAFXZA. I have the software and apps set to auto update.
AZCam
Constellation
Options
QLED and The Frame TVs

Same here! I cannot download or even access the app search function! all I get are Samsung provided apps and Recommended! Parental controls are off... says "app controls" are not enabled... Its a Model UN65DU7200FXZA. I was trying to download the MLB(tv) app. and yes, the software is up to date... when I initially set up the tv in Dec, I added apps but it won't let me now!

Boomer59
Asteroid
Options
QLED and The Frame TVs
I just posted the same issue of no apps "card" choice to the left of my installed apps. It was where I managed my apps and found new ones.
Ogman
Cosmic Ray
Options
QLED and The Frame TVs

Same here. Nice work, Samsung!

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Boomer59
Asteroid
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QLED and The Frame TVs
I found out that there is a app choice at the top area. But just go to search on tje left. Next you scroll to the bottom where the apps resulting from the search are listed. I found this by calling Samsung. I also expressed how awful and cumbersome this is now.
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Ogman
Cosmic Ray
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QLED and The Frame TVs
Yes, it is horrible and just stupid. Glad I saw this before buying a new main TV. Sony is looking good.
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Boomer59
Asteroid
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QLED and The Frame TVs
I still love my Samsung everything. I like the easy integration with all products. As much as we have all gone through change this is a moderate annoyance that will be hopefully forgotten as we get used to it.
I would not want to have tvs that didn't have the same platform. That way what you do on one is auto done on the other. I have Samsung phones and three tvs.
Just my thoughts.
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Ogman
Cosmic Ray
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QLED and The Frame TVs
@Boomer59 I appreciate your thoughts. I've been a Samsung fan for some time, and only recently have i become a bit disappointed. I have several appliances that have been nothing but trouble, and my Z Flip 5 had to be replaced after a year because it was just too fragile and Samsung's support was less than helpful. Now, I turn on my TV, and an update has mucked that up. TV's should just work, and most updates and "features" seem to benefit companies at the expense of customers, often working toward some unnecessary subscription. I will likely keep my phone and watch with Samsung, but I think I'd like to see what else is out there in the home electronics and appliance world. Samsung has not earned my loyalty.
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