We have a frame TV and subscribe to the art store. We receive an error that says “error failed to download “”with a code of 2008 every time that we try to download art from the art store. we reached out to Samsung And try to troubleshoot. They couldn’t figure it out so they told us to contact the arts store directly. Thr frame store has not been responsive they told me they were working on it a month ago and I still have not heard any update even though I have requested. We are frustrated and disappointed. At this point we’re thinking of just canceling our subscription .
Same thing is happened to me too. I renewed my subscription thinking the error would resolve itself. It didn't. May need to cancel sub, if this issue persists
This has been an ongoing problem for weeks if not months. Downloading artwork is a key feature of The Frame, so Samsung should have fixed this problem by now. Very disappointing.
We just paid our monthly subscription for art but we too receive the .(20008) error message. Any clue on how to fix this? Any clue on how to contact samsung? Any help is appreciated.
