Yea, thanks for the response. Did contact Apple. Doesn’t appear to be their problem. Have tried this with two Apple TV boxes, one updated, one not, that work on other TV’s, but don’t work on this Samsung Frame.
Just want to make sure does this occur with any other device? Also have made sure that you are using a HDMI 2.0 cable? As only one port supports HDMI 2.1. As for the Apple TV I'm not sure which model you have, but this could cause some compactibility issues if using HDMI 2.1. Please let me know!
Thank you for letting me know! No only one port supports HDMI 2.1, as the rest do not support it can cause issues as the other ports do not support HDMI 2.1. Does this occur with any other device?
I have not tried hooking another hdmi device onto the connector box. I guess that’s the next step. I don’t have another device so I’m trying to locate one I can use to test, like a small Blu-ray player. I’ll keep you posted.
Hello! @33elvis Thank you for posting about this. Can you check the HDMI cable to ensure the HDMI cable is high-speed and properly connected? Try a different HDMI cable if possible to rule out a faulty one. try restarting the Apple TV by going to Settings> System> Restart. Also, you want to ensure that Samsung TVs firmware is up to date. Go to settings> Support> Software Update to check.
Please let me know If this helps
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