Original topic:

Apps Open But Wont Stream

(Topic created: 2 weeks ago)
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AndrewPaul
Asteroid
Options
QLED and The Frame TVs

Model Code: QN75QN90CAFXZA

Software Version: T-PTMCAKUC-0080-2011.0, E0371410, BT-S

Purchased Nov 2023

 

I'm having issues with three apps.  

Disney+

Hulu

Peacock

All three apps will open and I can brows.  However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black.  I can connect a Roku to this TV and stream anything I want without a problem.  

I've tried absolutely everything to troubleshoot the problem.  Cold boot, warm boot, completely resetting Samsung Hub, router restart.  I've tried using wired connection, wireless connection, hot spot on my phone.  Nothing works.  

What's troubling to me is that my brother has the same TV only his is 85".  His apps work fine.  However, he's running a different Software version than mine.  

I've called Samsung and walked through the troubleshooting.  They point the finger at the apps.  I've called the app companies.  They point the finger at Samsung.

Can someone at Samsung please provide some real solutions?

20 Replies
BL-S
Constellation
Options
QLED and The Frame TVs

I am having the same issue with the Hulu and Sling Tv Apps.  I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.

  • Software Version: T-PTMCAKUC-0080-2020.2
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