All three apps will open and I can brows. However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black. I can connect a Roku to this TV and stream anything I want without a problem.
I've tried absolutely everything to troubleshoot the problem. Cold boot, warm boot, completely resetting Samsung Hub, router restart. I've tried using wired connection, wireless connection, hot spot on my phone. Nothing works.
What's troubling to me is that my brother has the same TV only his is 85". His apps work fine. However, he's running a different Software version than mine.
I've called Samsung and walked through the troubleshooting. They point the finger at the apps. I've called the app companies. They point the finger at Samsung.
Can someone at Samsung please provide some real solutions?
Has there been any updated on this issue. I've seen many posts about it so I know it is impacting many users.
I have not been able to use Hulu, Disney+ or Peacock since the new OneUI update. However, I noticed there was an update a few days ago but still no luck. Was wondering if anyone got it to work since.
Like everyone else I've tried everything: -uninstalled/reinstalled the apps. -Reset network settings. -Tried different networks (hotspot and home wifi). -Tried Ethernet connection. -Cleared the cache and data more times than I care to admit. -Reset the smarthub multiple times....which then requires you to setup every app again which is painful for us cord cutters. -Chatted with tech support from Samsung and Disney. Disney said it's not them. Samsung had me do the steps above (which is their only suggestion). In addition, they always act surprised that there's an issue and told me nobody else seems to have the problem. Based on these threads, that's a clear lie.
The only thing I haven't done is a factory reset and I would hate to go through that if it won't fix the issue. I've seen in other threads that people are blaming DRM issues, but Samsung does not seem to have an official answer.
I have been a loyal Samsung user for so long and this is quite disappointing. It would be great if they would admit there is a problem and let us know when we can expect a solution.
Don't bother with a full hard reset, it won't resolve the issue. I just spent close to an hour with a Samsung Support Rep who remotely connected into my tv and followed all the troubleshooting steps you and others have described (I also did them) including a hard reset. At the end of it all, she acknowledged that it is a software problem, that other owners are also experiencing the issue, but despite the fact that this began after a Samsung update she stated that it is likely these apps (Sling, Paramount+, Freevee, Peacock, Disney+, et al) who will need to provide updates rather than Samsung providing an update solution. I must say that I've been loving the TV up to now but this situation does put a dent in the armor. I hope we all see a solution to this soon.
I have an Amazon firestick so I guess I'll have to use that until a solution is found.
Spoke with Disney + (and Hulu) rep on the phone for over an hour yesterday. They walked me through all the usual troubleshooting stuff. This was probably the 4th time I've gone through all the steps.
In the end they said "that's odd, never seen this before". They are pushing my issue up the ladder to the IT department. I was told that I'll have some new information within a week. I will share if / when I get a response.
One thing is for sure.... I wish I'd spent my $2K on a Vizio or LG. I'm not buying Samsung again.
I’m having the exact same issue but it just started happening to me a few days ago. Sling, Hulu and Disney will all load splash page but won’t play content. Hulu will play ads but not content. Tried all these suggestions and even tried to download the latest firmware to a USB and install it on the TV and even though it was a .9 the TV said it was on the newest code. Enraging to say the least.
Hello @AndrewPaul! Thank you for reaching out! Please try a factory reset on the TV and after the reset is done please unplug your TV for a few minutes then plug it back up. You can also try changing the DNS server. To do that do the following :
Press the Menu button on your remote
Select Settings
Select Network
Select Network Status
Wait for the network status test to finish
Select IP Settings
Select DNS Setting
Select Enter manually
Enter the DNS server address
Then enter the 8.8.8.8 server, please let us know if this helps
None of these actions work. I had a Samsung tech on the phone and logged in to the TV. We did all this and she did more, but all to no avail. It really appears to me that the last Samsung update on our TV’s **bleep** up DRM. We can open the app…even see a preview, but once we select a video, show, or other to watch we get timeout error messages. Personally, I have had Samsung TVs for many years, but after this and the apparent lack of interest the company has in resolving the issue. I’m not apt to buy another Samsung product. I guess I just have to use a Firestick or Roku to get the programs I’m paying for. What a shame to lose your customer’s like this.
Samsung is a joke and has been passing the buck on this since November. It is clearly a software issue with the new UI they released in November. Just own up to it and acknowledge the software has a bug. Take all the bloatware off my tv and fix it.
I agree, mine has been stuck in this malfunction mode since after the last update. I had to install a Firestick in order to be able to watch TV, that is pretty bad on a TV that costs $2000+. I was on with their tech support, they even “went in to my tv” and went through all (Including a full reset). None of this resulted in an improvement. At the end of the call the rep told me “the owners of the apps will have to update their software”…this is really insane. Making me sorry I bought this unit.
I'm not calling support. I refuse to talk to some poor tech support person who is following a script provided by a company that will not acknowledge the software is the issue.
