Apps not streaming - Disney+, YouTube TV, Peacock

[Roy W]

Model Code: QN65QN90AAFXZA
Software Version: T-NKM2AKUC-2210,BT-S

Video will not play in Disney+, YouTube TV, Peacock Apps. These apps load, allow you to log in, browse content, but when selected the video doesn’t play.  The screen simply spins and never starts.  Prime, Max, Netflix play videos and work as expected without issue.

TV was purchased in Nov 2021 and all apps have functioned perfectly since purchase in Nov 2021.  The problem just started in the past week.  I’ve re-set the TV, re-set the network reloaded the apps, tried WiFi and hardwired, re-set the router, and “prioritized the TV” on my network and nothing has resolved the issue.

I have a QN90B purchased in May 2023 in the same home, on the same network that does not have any issues.

Model Code: QN85QN90BAFXZA
Software Version: T-PTMAKUC-1640.9,BT-S

Any solutions? Is it possible to downgrade the software version?

Samsung – please investigate

[bellam035]

Hi! Try unplugging the tv from the wall and plug it in again. Another thing to try is resetting the Smart Hub on your Samsung Smart TV:

• Go to Settings > Support > Self Diagnosis. From there, select Reset Smart Hub.

[Roy W]

Thank you for the reply, but these actions did not resolve the issue.
- Unplug from wall and plug in again = no change
- Reset Smart hub (and reinstall, relog into all apps = no change

[poopooala]

Go to your television's mrt option Ota change to general. And disney,plus will work

[Roy W]

Thanks, but this did not resolve the issue