I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.
All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.
Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.
I get the following errors:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c
Disney+: no error code, just a message that something is wrong.
I am having the same issue with the Hulu and Sling Tv Apps. I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.
Since my qn95c got updates to version 2020 back in November. I can not play anything on Disney+, hulu, paramount +, peacock, or cruncyroll since. $1500 useless tv on my wall
I am having a similar issue on all my samsung tv. Can't use hulu disney or YouTube. Only netflix works and samsung tv plus. Done everything including factory reset. Have 3 samsung tvs! All do the same thing
Hello, Arsh929. Welcome to the Samsung Community! We know how frustrating it can be when apps aren't working correctly. Here are some further troubleshooting steps you can try.
Clear App Cache: Access Device Care: Go to Settings > Support > Device Care. Manage Storage: Select "Manage Storage". Choose App: Select the app you want to clear the cache for, then select "View Details". Clear Cache: Select "Clear Cache". Uninstall and Reinstall Apps: Delete App: Go to Settings > Apps > select the app and choose "Delete". Reinstall App: Reinstall the app from the Samsung Apps store. Reset Smart Hub: Access Device Care: Go to Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Confirm Reset: Follow the on-screen instructions to reset the Smart Hub. Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account, and remove all non-preinstalled apps. Check for App Updates: Check for Updates: Ensure the apps are up-to-date by checking for updates in the Samsung Apps store.
If all of that troubleshooting doesn't help get the apps working, I suggest seeing if you can move your router closer to the TV. It sounds like a network issue. In the event you've done this and that doesn't work, the TV will require service. to have the main board replaced. If you've recently bought the TV, check your retailer for a possible exchange; if you're outside the retailer return/exchange window, please send a private message to any of the mods with your TV's model code and serial number along with a brief description of your issues. If you are outside of your warranty, you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
Somebody posted a solution to this problem that I posted yesterday; and set flag to "solved" and locked me out from replying. However the solution is not logical. It asked me to prioritize my TV with my ISP. That doesn't make sense - the AMAZON AND NETFLIX APP ON MY SAMGUNG TV STREAM FINE - PEACOCK, DISNEY+, HULU DO NOT. I had an LG TV that I replaced with the Samsung. ALL OF THE LG APPS worked fine. Furthermore, every other device that connects to my network at any time can stream all of the apps properly. THIS IS A PROBLEM WITH CERTAIN NATIVE SAMSUNG APPS. I HAVE NO ISSUES STREAMING WITH THESE APPS ON ANY OTHER DEVICES. SAMUNG NEEDS TO STEP UP AND DIG INTO THIS.
I am reposting my question below:
I am noticing that the pre-installed apps load properly but then fail when playing video. Only Amazon and Netflix work. Hulu, peacock, Disney+ donāt. In these apps - I can search and select a movie to start - but then the screen goes dark or freezes. I have tried everything- firmware update, reinstall app, cleared cache, smart hub reset, power hold reset, unplugged tv for 2 days. Nothing works. I am able to stream all of these on my firestick also plugged into tv and using same internet. But Samsung native apps fail.
You may have already done thins but I would go to TV Settings and disconnect the internet connection and then I would Power cycle the router and reconnect the TV wifi and test.
If that doesn't work I would call tech support for the ISP as recommended.
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Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
In September, I purchased a 85 inch QN90C. After a recent software/firmware update (update 2011) with the new UI and interface, my Disney Plus, Hulu and Peacock apps stopped playing video. All other video apps work fine. On Disney plus and Hulu, the video will try to load for a couple of minutes and then give me an error message stating "Sorry, something went wrong. Please try again later." On PeacockTV, the video will try to play, then just go back to the main screen. It has been over a month, I have tried to contact customer service. They verified that I have the latest update and that I should contact the app creators. Before the update they worked fine. I factory reset my TV over seven times. Reset the home screens, have repeatedly deleted and reinstalled the app. I have power cycled the TV, and my routers. I even directly connected from my router with the same problem. I feel like I need to return this TV. Clearly the software update has caused issues and it seems Samsung may not care to fix it.
