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09-18-2023 04:18 PM in
QLED and The Frame TVsI’m not able to access the pictures on my Frame TV. When I select a picture, it says to get a membership. When I click on membership, it says, “This subscription is still active. (410447).”
I already unplugged the TV, and reset the network, and nothing is working to resolve the issue.
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09-19-2023 01:22 PM in
QLED and The Frame TVsThat's odd. There may be some connection issue with the servers causing that to happen. I suggest reaching out to our Media Solutions team at 1-866-647-9190. They will be able to provide further assistance.
In the event that you are unable to get through with that number, please call 1-800-SAMSUNG (1-800-726-7864) and ask for media solutions.
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09-19-2023 11:45 AM in
QLED and The Frame TVssame problem here, error code 410447, nothing seems to work to fix it, 2 hours in with this problem now...
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09-19-2023 01:22 PM in
QLED and The Frame TVsThat's odd. There may be some connection issue with the servers causing that to happen. I suggest reaching out to our Media Solutions team at 1-866-647-9190. They will be able to provide further assistance.
In the event that you are unable to get through with that number, please call 1-800-SAMSUNG (1-800-726-7864) and ask for media solutions.