Original topic:

Art mode no longer works on 65inch frame tv

(Topic created: 03-06-2021 11:07 AM)
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userJjzwz4QouX
Constellation
Options
QLED and The Frame TVs

I am no longer able to use art mode on my 65 inch frame tv. It's only two months old and has worked until now. The button now only works to turn the tv on and off. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

I'm sorry to hear that, can I have your full model number? Also, have you tried to power cycle the TV? 


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user28ddeaNzKw
Constellation
Options
QLED and The Frame TVs

I am having the exact ssame issue.  I've had the TV for almost a month. Did you ever get this resolved from Samsung? 

 

Also, Motion Sensor has not worked at all.

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userJjzwz4QouX
Constellation
Options
QLED and The Frame TVs

It just started working a couple days later. While not ideal i think it just needed a restart of the system. 

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userI4ZYvGWkmd
Constellation
Options
QLED and The Frame TVs

3 months old and having the same issue. have turned on and off to no avail. What is the solution?