Original topic:

CAN'T DISABLE ADS

(Topic created: 10-17-2024 08:56 AM)
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MxMnLA
Constellation
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QLED and The Frame TVs

I want to disable the ads that cover up one third of the screen at the vttom on my Samsung TV.  All advice I've found on how to do this is related to internet, wifi, networks, etc. and where to go in the settings to disable the ads.  However, my TV is NOT connected to  the internet, WIFI, networks, router and has  no SMART device connected to it.  Thus, the settings menu categories have no options related to these connections and I haven;t found anything in any settings category that seems to have anything to do with advertisements.  I am DESPERATE (not to mention LIVID) to resolve this issue.  Any information or advice would be greatly appreciated.  Thank you.

THANK YOU

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LongHiker
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

@MxMnLA That explains it completely. You need to get it out of demo mode. See the article https://www.samsung.com/us/support/troubleshoot/TSG10002346/ 

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LongHiker
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

@MxMnLA I'm trying to understand how the ads are getting to your TV if you don't have it on a network or the internet. 

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Samsung_Moderator
Community Manager
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Hello@MxMnLA! Thank you for reaching! Could you also provide a picture of the ads that you are having?

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CasualMember
Comet
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What I think is probably it JUST got disconnected then still shows the ad, until you refresh (the home page if possible) or restart the TV.
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realaud
Honored Contributor
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For at least 2 decades the bottom third of tv screens have been taken over by broadcasters to use for their advertisements. There is nothing that can be done about it
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LongHiker
Galactic Samsung Care Ambassador
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None of my 3 Smart TVs show ads across the bottom of the screen. Neither does the one non-smart TV.
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realaud
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Smart TVs generally are watched through their own apps or streamers, who don't do that. Many broadcasters lightened up on the practice because of the rise of streamers and because of the outcry from watchers (and it interfered with closed captioning). It still happens, but much less often than when they first started it. First it started with channel logos in the lower left or right corner, then expanded to flashing, annoying promos for their programs. Then they discovered they could sell the ad space. As I said, they do less of it now, but it really does depend on the channel being watched.
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LongHiker
Galactic Samsung Care Ambassador
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If you use ad supported streams then of course you are going to see ads. Just like pre-cable, pre-streaming. That is not the TV nor TV manufacturers fault.
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realaud
Honored Contributor
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It's not the ad supported streams. Those use regular commercial spots, not the lower screen. As I said, it's pretty much been done away with to the extent they used to do it, but the 3 major netwoks and some of their subsidiary cable networks still do it on occasion --especially when new shows are upcoming. It used to be far more prevalent. Of course, it may be something completely different the OP is talking about.
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MxMnLA
Constellation
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QLED and The Frame TVs

.

FOLLOW UP--Here are the model number and model code for this TF:

MODEL: LN40C630K1F

CODE: LN40C630K1FXZA

I don'5 have the Samsung remote, using a Philips Universal. The TV says it's a "STORE DEMO" below the screen-size info screen. The ads are all promo for G6 (allshare, touch of color, etc.)

None of the settings in any category feature "Smart" options. The "Network" options are limited to setting up a connection to network. There is no device plugged in to allow for internet connection (cable and DVD are the only devices connected to it). A friend played with the settings randomly, trying every sequence of available buttons on the remote and did get the ads to stop but doesn't know what he did that worked. However, when the TV was turned off and back on again, the ads were back. This seems to happen with any changes made...cvhanted Options in settings revert to default settings when TV is turned off and on again. I'm at the ends of my wits and my rope and on the verge of throwing the TV in the trash while taking a solemn vow to never buy any Samsung product and warning people everywhere to do the same

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