Original topic:

Communication error

(Topic created: 2 weeks ago)
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Efrisbie
Constellation
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QLED and The Frame TVs

When selecting My Photos in Smart Things app getting communication error 042001. Have reset smart hub, turned tv on/off, and deleted app and re-installed. Still getting error. 

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1 Solution


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Solution
CasualMember
Comet
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QLED and The Frame TVs
I see that you are on an iPhone. You can post in the SmartThings community instead:
https://community.smartthings.com/

Anyways, are you close to your Frame and have a good Wi-Fi connection?

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5 Replies
userella
Supernova
Options
QLED and The Frame TVs
I'm not sure what The Frame is but have you tried turning off your router and then back on to see if you get a more stable connection? The app says it needs BLE bluetooth do you think that should be on?
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CasualMember
Comet
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QLED and The Frame TVs
It's a type of TV made by Samsung. Looks like a frame.
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Solution
CasualMember
Comet
Options
QLED and The Frame TVs
I see that you are on an iPhone. You can post in the SmartThings community instead:
https://community.smartthings.com/

Anyways, are you close to your Frame and have a good Wi-Fi connection?
userella
Supernova
Options
QLED and The Frame TVs
I've only had experience casting my phone to a projector using Google home, the smart things did not work for me. what about factory reset of the tv? your wifi needs to be strong as well.
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CasualMember
Comet
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QLED and The Frame TVs
You can also try Googling the error code.
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