Original topic:

Display went off while using, and now only flashes a "black screen" for a moment and turns off again.

(Topic created: yesterday)
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communityfan
Constellation
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QLED and The Frame TVs

Hi, I have a QN75LS03AAFXZA TV that I bought in Nov 2021 (3 years ago) and now the TV has stopped working.

While the TV was being used, the display went off, then the control box clicked, the red led on the front flashed and the screen 'glowed' black for 1-2 seconds and then went off again. This is happening in a loop, control box clicks, display glows a blank black screen for a moment, and then goes off again.

I have tried unplugging and keeping the power button pressed while unplugged multiple times, I've tried using different outlets, I've tried with no cables plugged in except the connector box cable and so on.

Has anyone else experienced this? Any pointers to what could be broken?

I reached out to Samsung and they are asking for $140 just to come to diagnose what is wrong with it, and I'm not sure how much more it would cost to repair.

The TV has not been used much anyway and cost $2500 just three years ago. I'm very disappointed as my other Samsung TV from 9 years ago is working flawlessly. I use many Samsung products, but this is very disappointing.

Has anyone run into this? Thank you for any help.

12 Replies
msgribble
Supernova
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QLED and The Frame TVs
Check if the pig is online or having issues name the pig show is having server issues. Search for is this site down or type in peppa pig news IDK
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msgribble
Supernova
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QLED and The Frame TVs
this is for Samsung devices. You have a Samsung TV connected to Xbox that you don't use online, and then it turns off randomly. Please update with how your doing okay... just want TY make sure you're safe at least the best I can do.
msgribble
Supernova
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QLED and The Frame TVs
Can you make phone calls?