I have a Frame 43 inch TV, purchased in 2020. It is mounted on the wall with the Samsung mount for this model. Similar to what others have posted, there are black burn marks around the edges of the TV. The screen colour on the bottom right is distorted and that edge is too hot to touch.
Has Samsung fixed this issue with newer versions of The Frame?
Hello @Ivan_In_Oz! Thank you for reaching out! I see how this can be concerning with your TV having these issues. I would recommend calling in to us directly to get this resolved. You can call in at 1-800-726-7864.
Hello @Ivan_In_Oz! Thank you for reaching out! I see how this can be concerning with your TV having these issues. I would recommend calling in to us directly to get this resolved. You can call in at 1-800-726-7864.
