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3 weeks ago (Last edited 3 weeks ago by SamsungCaleb ) in
QLED and The Frame TVsHello all! I recently purchased a Q60D 70” tv from Samsung. I noticed immediately at all of the movies and shows I tested resulted in a wide screen view with black bars at the top and bottom of the picture. I recently had a Q60CD 70” that was returned because of pixel issues, however, I never experienced these widescreen issues and always had a full screen view.
My picture size setting is completely greyed out and unable to edited. When I went to an hdmi PC input I was allowed to edit the picture size but my only option was still 16:9 standard. How do I get a fit to screen view for HBO, Netflix, ESPN, etc? All help is appreciated.
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3 weeks ago (Last edited 3 weeks ago ) in
QLED and The Frame TVs@Cwk1022
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.
Samsung Product Support Website: (Samsung 55 Q60D Product Support Page)
55 Inch QLED 4K Q60D Tizen OS Smart TV (2024) | Samsung Support CA
Adjusting the Screen Size Settings on your Samsung Television:
Adjust picture settings on your Samsung TV
If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:
Please contact Samsung Customer Care: 1-800-SAMSUNG
You can find support at Samsung's Website here:
https://www.samsung.com/us/support/contact/
Or if you prefer you can also send a private message with your Information to a Samsung Moderator. @Samsung_Moderator
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!
- Mark as New
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3 weeks ago (Last edited 3 weeks ago ) in
QLED and The Frame TVs@Cwk1022
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.
Samsung Product Support Website: (Samsung 55 Q60D Product Support Page)
55 Inch QLED 4K Q60D Tizen OS Smart TV (2024) | Samsung Support CA
Adjusting the Screen Size Settings on your Samsung Television:
Adjust picture settings on your Samsung TV
If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:
Please contact Samsung Customer Care: 1-800-SAMSUNG
You can find support at Samsung's Website here:
https://www.samsung.com/us/support/contact/
Or if you prefer you can also send a private message with your Information to a Samsung Moderator. @Samsung_Moderator
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!