Frame TV ART Mode: Why can't I display a Slideshow of my own art anymore?

[spike27]

I've been successfully displaying my own photo slideshows for years, but now I get an error when I press the "Display all" button: .  "Get Membership": You need a subscription..."

All I'm trying to do is display a slideshow of jpg images which I OWN, imported from USB.

What I've tried so far:

• Sign out of SmartThings

• Disconnect Network

• Switch off at the plug, wait 10 minutes

• Ensure all artwork is exact size, normal jpg, no metadata

• Test with art that worked in the past

Nothing works!

2022 Frame TV - version 1661

[spike27]

That is well-spotted…. and very worrying. I was really hoping it was just an error. 

It’s been almost a week, but I still don’t have a meaningful response from tech support.

[CRM114]

Hello, my name is Mike and I finally got a hold of a human at Samsung Support. After going thru some real time looks at the Frame TV problems  of getting My Art rotating through like it has done for four years. She confirmed that they changed the policy to subscription for even your own Art Work.

[TheBlues1]

I'm not sure why this post got marked "Solution". Maybe this is an answer to a question but not a solution to the problem. 

[spike27]

I managed to uncheck it as a solution... but sadly, I think that's the best we're going to get.

[userUi9F9dV3sg]

Samsung, you should be ashamed! This is insane. I'm so done with Samsung. Heading for the Hisense TV. 

[spike27]

Good luck. I'm curious to know how you get on.

[CpeacockC]

This is not right. I bought this TV for this feature and can no longer return it. Samsung is the worst. Support, product and service. 

[FreezeFrame12]

I am livid - this change is hostile to customers and a kick in the face to all prior purchasers who bought a Frame TV being assured this was supported functionality. Definitely calling to complain.

I was considering buying another Frame for the kid's room, but 100% will no longer be doing so. I regret recommending this TV to my friends, which is a shame since the hardware and screen are quite nice. But Samsung corporate pulling this cow excrement move to put basic functionality behind a paywall w/o any notice... shame on you.

[harris155]

Exactly the reason I bought The Frame, lets face it the picture is of no better quality of a 600 dollar Hisense model.

[spike27]

UPDATE:
In the European Samsung Community, a Samsung social rep said it would be fixed in the next update  😀

......

However, that contradicts what Samsung customer service told owners here, and Reddit, and what's been published on the Latin site...

I have requested consistency and a written commitment to allow us to display our own art.