My few months old frame tv burnt my wall and Samsung seems to want nothing to do with it. It’s spanned several months now of me trying to get a response from them for a resolution yet not a single time has anyone gotten back to me after their lame “someone will contact you in 24 to 48 hours” rehearsed line. My wall has burn damage and the tv is unsafe to use as a fire hazard.
I see other people have complained of the same issue and don’t see resolution on their posts either. This is a dangerous problem that deserves to be rectified and seems like it’s headed toward a class action lawsuit because Samsung can’t fathom making things right with their customers until something tragic happens and one of these tvs causes a fire.
Hello! I understand how damage like this can be a cause for concern. Please send me a private message with your full model and serial number and pictures of any damage this may have caused. I would like to look into this further for you!
It was hung by the instructions for the Frame, so nearly as flush to the wall as it gets as far as mounted TVs. You’d think being designed to be hung that way they’d have accounted for the heat a TV gives off.
